What we do

Lattice Voice technologies enable organisations to communicate with all of their customers, whatever the chosen language of each one of them.

In these days of increasing customer diversity and economic migration, the challenge applies to organisations in many sectors around the world, including the Police, Health, Employment & Social services, Local authorities, Utility companies, Financial services, Hospitality, Telecommunication and Call Centres..

Lattice Voice technologies identify the language of the caller, the reason for calling and translate between the caller and call taker, choosing a scripted dialogue that is appropriate in the context of each caller or visitor.

There are three generic situations in which Lattice Voice is deployed:

“On the Phone” | “In the Office” | “On the Street”